FAQs
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Please allow 2-3 days to process your order especially for made to order items. Items in stock may take less time to process. Every order undergoes a quality check and is packaged carefully so that items inside are secured for shipping.
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Tribalrose Creations provides shipping only within the US at this time. There is a $5 shipping fee for all orders. On average, shipping can take about 5-7 business days. Understand that once your order leaves my hands, it is now the responsibility of the shipping carrier. Tribalrose Creations is not responsible for items lost, stolen, delivered to the wrong address, or arrived damaged due to shipping mishandling. Please ensure that you provide the correct shipping address and email associated with your order. If items are returned undeliverable due to invalid address, you will then be responsible to pay for the new shipping label for the correct address. Tracking numbers will be provided once your order has been shipped. Your tracking number will be sent to you via email.
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Tribalrose Creations is a Black woman owned small business ran by a single person. I do not operate at a capacity to process exchanges and returns. Every item is unique and individually made, all sales are final after checkout.
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For all shipping questions and concerns please do not hesitate to contact me at tribalrosecreations@gmail.com